Returns Policy

Refunds

Refunds can only be made for the total cost of the goods minus any coupon code or vouchers claimed; not the price of the item prior to these discounts!

Royal Mail Order Not Arrived?

SmaTackle always obtain ‘proof of posting’ for all packages.

For peace of mind you can request that your order be sent by Royal Mail Recorded Delivery (requires a signature on delivery). This option can be selected at the checkout.

SmaTackle accepts NO RESPONSIBILITY for items lost or stolen in the post.  No case will be pursued by us unless recorded delivery is used.

In the unfortunate and rare event that you order has not arrived within 15 working days from date of dispatch, please contact us and we will help to assist you (where applicable)  with pursuing your claim with Royal Mail.  Please note ‘we do not’ file a lost item claim for you but provide all the necessary information for you to complete the claim form yourselves, and provide proof of postage if required.  Royal Mail / Post Office claims, damages or lost item complaint cannot be followed up until 15 working days have passed.

Undelivered Parcel

If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a re-delivery charge is payable to us before we will resend your package.

Refunds are only available within 7 working days after delivery / receipt of ordering and our return policy applies.

Damaged Parcel?

In the unfortunate event your parcel arrives damaged you should refuse delivery if the damage is obvious.  It will be returned to us and replaced.  If you have accepted the parcel please contact us immediately. 

IMPORTANT PLEASE READ: IF YOU HAVE BOUGHT A LARGE ITEM PLEASE MAKE SURE THAT YOU CHECK EVERY PART AND OPEN THE BOXES.  FAILURE TO REPORT A DAMAGE AT POINT OF DELIVERY PROVIDES US NO ABILITY TO ISSUE A REFUND / REPLACEMENT
 
Returns

If any item purchased from SmaTackle is found to be faulty on arrival, damaged in transit or substantially differing from the description given, then we will be pleased to arrange either a refund or a replacement of the product at the customers discretion.

Some images that we use to show a picture of the product are supplied by our suppliers and not of the actual product, they are for demonstration purpose only so from time to time products may vary slightly from those shown. If you require a photo of the specific product that will be sent out then please ask before purchase. If you are returning a product for this reason then only the product price will be refunded less postage and packaging costs.

All returns MUST be notified to SmaTackle via our "Contact Us" page within 7 working days since delivery / receipt of your order.  At which point we will give you details of how to return the goods to us.

If upon receipt the item is not found to be faulty then an extra postage charge will be requested before the product is returned to the customer and no refund will be issued.

All damaged goods will be required to be returned to us for inspection, we do not issue part refunds for damaged items that customers are willing to keep. We will replace damaged items once we have received the original damaged item back. You may be required to complete a form at some point by Royal Mail regarding this damage.

Goods ordered by mistake

In the event of a customer purchasing an item from SmaTackle by mistake and through no fault of ourselves, we will be pleased to refund the item provided that the original item is returned to us in an unused and as new condition within 7 working days of delivery / receipt of your order.
However, please note that for goods returned under these circumstances, return carriage costs are the responsibility of the customer. We will also retain the postage and packaging charged at the point of order plus a 15% handling charge if the order is outside of the 7 working days since delivery (cooling off) period.

Some of our items are only available for special order or made to order and are therefore non-returnable unless faulty or damaged on arrival or receipt of the goods.

Please note this does not affect your statutory rights as a consumer.